Ethics and Governance
This is a courtesy translation. The French version is the legally binding version.
At Captain Vegetal, we take care to prevent and address any potential negative impact linked to our activities, business relationships or internal practices.
We make available to all of our stakeholders — employees, clients, partners, suppliers and third parties — a complaint mechanism allowing any situation of concern to be reported confidentially.
At Captain Vegetal, we take care to prevent and address any potential negative impact linked to our activities, business relationships or internal practices.
We make available to all of our stakeholders — employees, clients, partners, suppliers and third parties — a complaint mechanism allowing any situation of concern to be reported confidentially.
How to file a complaint
How to file a complaintAny complaint may be submitted:
by email to: ethique@captainvegetal.com
or via the form at the bottom of this page
by email to: ethique@captainvegetal.com
or via the form at the bottom of this page
Reports may be named or anonymous.
Types of admissible complaints
The mechanism covers in particular (non-exhaustive list):
- breaches of human rights or of working conditions
- negative environmental impacts
- business practices contrary to ethics
- failures to comply with legal or regulatory requirements
- conduct incompatible with the values of Captain Vegetal
- breaches of human rights or of working conditions
- negative environmental impacts
- business practices contrary to ethics
- failures to comply with legal or regulatory requirements
- conduct incompatible with the values of Captain Vegetal
Handling process
Acknowledgement of receipt within 7 business days:
1 - Assessment of the admissibility of the report
2 - Internal analysis by the company's management
3 - Implementation of corrective measures if necessary
4 - Information of the complainant on the closure of the handling
If a report is not upheld, a justification is communicated.
1 - Assessment of the admissibility of the report
2 - Internal analysis by the company's management
3 - Implementation of corrective measures if necessary
4 - Information of the complainant on the closure of the handling
If a report is not upheld, a justification is communicated.
Arrangements for facilitating resolution
Captain Vegetal favours, wherever possible, a constructive and proportionate resolution of complaints.
The resolution may take the form of a dialogue with the parties concerned, the implementation of internal corrective measures, the adaptation of practices or processes, or any other action deemed appropriate in view of the nature of the report.
Where necessary, Captain Vegetal may seek the opinion or the intervention of competent internal or external parties in order to facilitate a fair resolution, while respecting confidentiality and the legitimate interests of stakeholders.
The resolution may take the form of a dialogue with the parties concerned, the implementation of internal corrective measures, the adaptation of practices or processes, or any other action deemed appropriate in view of the nature of the report.
Where necessary, Captain Vegetal may seek the opinion or the intervention of competent internal or external parties in order to facilitate a fair resolution, while respecting confidentiality and the legitimate interests of stakeholders.
Response to complaints and communication with stakeholders
Captain Vegetal ensures the follow-up of complaints filed by stakeholders in a transparent and proportionate manner.
Where the complaint is deemed admissible, the company informs the complainant of the various stages of the handling process, of the progress of the analysis and of the measures implemented, and confirms the closure of the file once a solution has been provided.
Where the complaint is not considered admissible, Captain Vegetal provides the complainant with a justification explaining the reasons for this decision.
Where the complaint is deemed admissible, the company informs the complainant of the various stages of the handling process, of the progress of the analysis and of the measures implemented, and confirms the closure of the file once a solution has been provided.
Where the complaint is not considered admissible, Captain Vegetal provides the complainant with a justification explaining the reasons for this decision.
Protection against retaliation
Captain Vegetal guarantees that no form of retaliation, sanction or discrimination will be exercised against a person who has reported a situation in good faith, including if the reported facts are not confirmed.
Whistleblower protection policy
Objective
This policy aims to protect any person who reports, in good faith, a situation liable to constitute a legal, ethical, social or environmental breach in the context of the activities of Captain Vegetal.
Scope of application
This policy applies to:
- all Captain Vegetal staff
- service providers and partners
- clients and any other stakeholder
- all Captain Vegetal staff
- service providers and partners
- clients and any other stakeholder
Captain Vegetal's commitment
Captain Vegetal undertakes to:
- guarantee the confidentiality of the whistleblower's identity
- prevent any form of retaliation
- ensure impartial, diligent and proportionate handling of reports.
- guarantee the confidentiality of the whistleblower's identity
- prevent any form of retaliation
- ensure impartial, diligent and proportionate handling of reports.
Confidentiality
Captain Vegetal implements mechanisms intended to guarantee the effective protection of whistleblowers throughout the reporting and handling process.
These mechanisms include in particular the possibility of reporting a situation confidentially or anonymously, the strict limitation of access to the information to authorized persons only, as well as the implementation of internal procedures aimed at identifying, preventing and addressing any risk of retaliation.
Where the situation so requires, specific measures may be taken in order to strengthen the protection of the persons concerned, in compliance with the applicable legal framework.
No information is shared without the whistleblower's consent, unless there is a legal obligation.
Captain Vegetal implements mechanisms intended to guarantee the effective protection of whistleblowers throughout the reporting and handling process.
These mechanisms include in particular the possibility of reporting a situation confidentially or anonymously, the strict limitation of access to the information to authorized persons only, as well as the implementation of internal procedures aimed at identifying, preventing and addressing any risk of retaliation.
Where the situation so requires, specific measures may be taken in order to strengthen the protection of the persons concerned, in compliance with the applicable legal framework.
No information is shared without the whistleblower's consent, unless there is a legal obligation.
Prohibition of retaliation
Any form of retaliation against a whistleblower or a person who has reported a situation in good faith is strictly prohibited, whatever their status.
These measures are intended to put an end to the conduct in question, to protect the persons concerned and to prevent any repetition.
All forms of retaliation are strictly prohibited, in particular:
- disciplinary sanctions
- pressure, threats or intimidation
- direct or indirect discriminatory measures
Where a situation of retaliation is identified or established, Captain Vegetal may take measures that are appropriate and proportionate to the seriousness of the facts, which may include in particular:
- a formal reminder of the internal rules and obligations;
- a written warning;
- disciplinary measures provided for by the company's internal regulations;
- the suspension or termination of the contractual relationship, where applicable.
These measures are intended to put an end to the conduct in question, to protect the persons concerned and to prevent any repetition.
Reporting in good faith
The protection applies to reports made in good faith, even if the reported facts do not give rise to any follow-up or cannot be established.