FAQ
Who are we and what do we offer?
At Captain Vegetal, we are a team of plant lovers who put on their green superhero capes to make cities greener and calmer. Our mission is to green every urban space, from the ground to the rooftops, replacing concrete with plants, whether in offices, homes or public spaces.
What kinds of products and services does Captain Vegetal offer its clients?
Captain Vegetal offers a wide range of products and services for urban greening and urban farming. We supply plants suited to urban environments, natural gardening solutions, eco-friendly landscaping for urban spaces, as well as advice and training to promote a sustainable approach to nature in the city.
How do we contribute to ecology and environmental responsibility?
We are proud to be a mission-driven company, and we put that commitment into practice by championing natural gardening, responsible purchasing, green travel, and the use of locally and responsibly grown plants.
Do you offer on-site consultations?
Yes, we offer on-site consultations to assess your space and discuss the plant design options best suited to your needs and constraints.
How can I become a Captain Vegetal partner?
If you share our values around ecology, urban biodiversity and sustainable development, we would love to talk about a potential partnership. Please email us at [contact@captainvegetal.com] to tell us about your interest.
How can I make a payment?
We accept a range of payment methods, including credit cards, bank transfers and other secure online payment options. The details are shared with you during the ordering process.
How does delivery and installation of the plant designs work?
Our plant design services are mainly carried out on site, at your premises or in your urban spaces. We plan the delivery and installation details together with you.
How does our return or refund process work?
Given the nature of our services, returns and refunds are handled case by case, working closely with our clients to make sure they are fully satisfied.
What are our opening hours?
Our team is available Monday to Friday, 9 am to 6 pm, to answer your questions and support you on your plant design projects.
How can I subscribe to your newsletter?
To subscribe to our newsletter and keep up with our news and special offers, simply enter your email address in the "Newsletter" section of our website, or just let us know when we speak.
